A CRM that unifies leads from five channels into one inbox, tracks every rental deal through the pipeline, and cross-checks agent self-reports against real system activity.
Leads arrived from Instagram DMs, the website, WhatsApp, walk-ins and an AI voice agent, with no single owner or view of the deal.
Managers had no reliable way to know whether an agent's self-reported effort matched what actually happened in the system.
Screens below are the live product, not mockups.
Total leads, conversion rate, average response time and revenue won, with leads-over-time and pipeline-status charts pulling from all five channels at once.
Every conversation, on any channel, in a single thread. Channel, status and assigned agent visible without switching tools.
Each channel breaks down to the individual lead: car model, status, assigned agent and the exact message that started the conversation.
Agents ranked by a composite score, not a self-reported one. Conversion, response speed and follow-up activity, with report inconsistencies flagged automatically.
Each agent's submitted reports sit next to their real, system-tracked leads and outcomes, so a claimed follow-up either shows up in the system or it doesn't.
Management sees exactly which channel, car and agent actually convert (Walk-in leads close at 60%, and one agent's reports are now flagged for eight mismatches against real activity) instead of trusting whatever gets typed into a weekly summary.
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